Guides customer-success practices for recurring account relationships, including applicability decisions, success plans, evidence-based health records, renewals, escalations, handoffs, QBRs, and closed-loop feedback.
Guide recurring human-relationship practices — success plans, health evidence, renewal and expansion signals, QBRs, handoffs, escalation, and closed-loop Voice of Customer. Do not use this skill for products without accounts, renewals, QBRs, or a customer-success team, including some internal tools, pure transactional products without recurring relationships, and public services without account-based engagement. Load only when the product context includes a recurring human relationship; decline or route away otherwise.
evals/evals.json
JSON
Other
README.md
Markdown
Other
templates/applicability-decision.md
Markdown
Other
templates/escalation-and-feedback-closure.md
Markdown
Other
templates/health-risk-record.md
Markdown
Other
templates/success-plan.md
Markdown
Reference
references/discovery-brief.md
Markdown
Reference
references/privacy-and-human-judgment.md
Markdown
SKILL.md
SKILL.md
Markdown
Provides a Justin Sun-inspired perspective for analyzing crypto industry trends, business decisions, competitive strategy, regulation, attention economics, and entrepreneurial cho…
Provides a methodology for designing and operating AI governance programs, including risk tiering, lifecycle controls, accountability, compliance mapping, agent reviews, GxP overl…
Helps agents design and run product governance through decision rights, review cadences, evidence standards, operating patterns, exception records, and escalation paths.
Helps evaluate whether AI-enabled workflows should be adopted, scaled, constrained, redesigned, or retired using outcome evidence, countermetrics, full operating costs, uncertaint…
Helps agents compare intended and observed product outcomes, update evidence-backed assumptions, assess feature health, choose lifecycle actions, and plan retirement with migratio…
Guides end-to-end product experiments by mapping assumptions, selecting appropriate test methods, defining guardrails and decision rules, and recording readouts that update produc…
Helps coordinate multi-project technical programs by defining mandates, aligning dependencies and capacity, governing risks and decisions, tracking benefits, managing adoption, an…
A platform-agnostic method for comparing evidence-based current and target states, explaining gaps and uncertainty, prioritizing interventions, and producing traceable registers, …